I always though Invicta was shady but here’s some confirmation. This poor guy gets his watch back in WORSE condition than when he sent it in.
I sent my Invicta Dune diver back to Invicta in October of last year to have them replace the lume dot on the bezel, which had fallen out, after only wearing the watch about three times. The movement on this watch was also very stiff and something was not right with it from day one. I sent a check for $25 per their warranty instructions.
I received a card back in the mail about three weeks later acknowledging receipt of my watch, with an estimated delivery back to me of mid-November. So far, so good.
Well, I didn’t receive the watch back until December 13th, so this simple repair took 2-1/2 months, which is an incredibly long time to wait, IMHO. All my experiences with Seiko’s COSERV have taken about three weeks at the most. Invicta also did me the favor of scratching the bezel on the watch, with a visible mark running from the ‘50’ to the ‘56’ on the bezel. This scratch was NOT there when the watch was sent in for ‘service.’ They did replace the lume dot and seemingly serviced the movement, but they damaged the watch in the process by scratching the bezel.
I immediately, within 20 minutes of receiving the watch, emailed Invicta’s customer service center describing the problem and requesting that my $25 be refunded to me (I did not receive adequate service from them, only a damaged watch in return) and/or a new replacement bezel be sent to me, as I had no intention of sending my watch back in and risking further damage or another 2-1/2 month wait. I do not think this request was out of line in any way.
After receiving no response, I proceeded over the next two weeks to email Invicta’s service center, customer service personnel and their sales department three more times, with absolutely no response from anyone. We’re talking a total of about 13 emails without response.
Why I’m Through with INVICTA My story of Terrible Customer Service…
